Privacy Policy

At Special Sarv, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website www.specialsarv.com or place an order with us.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

To provide you with a smooth shopping experience, we may collect the following information:

🧾 Personal Information

  • Full Name
  • Contact Number (Mobile / WhatsApp)
  • Email Address
  • Shipping & Billing Address (with PIN code)
  • Order history & preferences

💳 Payment Information

  • Payment is processed by trusted third-party payment gateway partners (such as Razorpay, PayU, Cashfree, etc.).
  • We do not store your credit/debit card numbers, CVV, UPI PIN, or net-banking credentials on our servers.

2. How We Use Your Information

The information collected is used only for legitimate business purposes, including:

  1. Order Processing — Confirming, packing, and delivering your orders
  2. Customer Support — Responding to your queries, complaints, and feedback
  3. Order Updates — Sending order confirmation, shipping, and delivery notifications via SMS / Email / WhatsApp
  4. Service Improvement — Understanding customer behaviour to improve our products and website experience
  5. Marketing Communication — Occasionally sending promotional emails, offers, and product updates (you can opt-out anytime)
  6. Legal Compliance — Meeting tax, accounting, and other legal obligations under Indian law

3. Data Security

We take data security very seriously and have implemented strong measures to protect your information:

  • 🔒 SSL Encryption — All data exchanged between your browser and our website is encrypted using industry-standard SSL/TLS technology
  • 🛡️ Secure Payment Gateways — Payments are processed through PCI-DSS compliant gateway partners
  • 🔐 Restricted Access — Only authorised team members have access to customer data, strictly for order fulfilment
  • 📂 Secure Storage — Customer data is stored on protected servers with regular security audits