No Return & No Refund Policy

At Special Sarv, we are committed to delivering premium quality products that are carefully sourced, hygienically packed, and shipped with care to ensure maximum freshness reaches your doorstep.

Due to the perishable and consumable nature of our food products, we strictly follow a No Return & No Refund Policy. We request all our valued customers to read this policy carefully before placing an order.

1. All Sales Are Final

All purchases made through our website www.specialsarv.com are considered final and non-refundable once the order has been confirmed and dispatched.

2. No Returns or Replacements

We do not accept returns, exchanges, or replacements once a product has been delivered to the customer. This policy applies to all categories including spices, organic food products, murabba, pickles (achar), and other consumables.

3. Refunds Will Not Be Issued For:

  • Change of mind after placing the order
  • Personal preference regarding taste, aroma, or texture
  • Over-ordering or duplicate orders
  • Delay in delivery caused by courier partners, weather, or unforeseen circumstances
  • Incorrect address or non-availability at the time of delivery

4. Damaged, Defective or Incorrect Products

In the rare event that you receive a damaged, defective, leaked, or incorrect product, please follow the steps below:

⚠️ Important: You must contact us within 24 hours of delivery. Complaints raised after 24 hours will not be entertained.

What to share with us:

  1. Your Order ID and registered contact number
  2. Clear photographs of the damaged/incorrect product
  3. Photograph of the outer packaging (box/parcel as received)
  4. A short description of the issue

How to reach us:

After thorough review and verification by our quality team, a replacement may be offered at the sole discretion of Special Sarv. Cash refunds will not be provided under any circumstances.